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Welcome to our Help Center. Here you will quickly find answers to our most commonly asked questions.

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Top 10 FAQs

	When I run the Nview MMI, the message appears "Found multiple 1394 cards on PCI bus". What does this mean and how can I fix it? Multiple Firewire cards in PC
	Where do I find the "CE" compliance information on your products – i.e., the Declaration of Conformity?
	I cannot see any of the NParam values in the NParam utility. The whole window is black. I have to select one parameter to be able to view it. How do I fix this? Nparam Black Background Display Issue
	I recently downloaded the help file for one of your controllers. However when I open it and highlight a topic I get a "Navigation To Webpage" error on the screen and no information. What is wrong? Help file dislay issues
	Nview MMI crashes when I open it. It proceeds to initialize everything until "Downloading Tool File", and then I get a Microsoft error. How do I fix this? HMI crashes during initialization process
	When I try to execute an A3200 application I receive the error message "Service Control Manager Access Failure." What does this mean and how can I resolve it? Service Control Access Failure
	I installed my U500 ISA board into a new PC. Now my axes just run away when they are enabled. What is wrong? U500 Upgrade
	I would like to call a custom dll function from a CNC program running on the A3200. How is this done? Is this a special Aerotech command that is an extension to standard G code commands? A3200 Aerobasic programming with thrid party dll's.
	When I try to open Ensemble LabVIEW VIs in LabVIEW version 8.5.1, I get a .NET assembly reference error. How do I fix this? .NET Error opening LabView VI's in 8.5.1
	What is the maximum AC current that I need to supply to the BA100 amplifier using 3-phase 208 VAC? What size circuit breaker should I install for a BA100 amplifier using 3-phase 208 VAC? Circuit rating

Recently Added FAQs

	Is AutoFocus supported on Aerotech Controllers? AutoFocus Support
	Can I use my service case number to get help from other Aerotech offices worldwide?
	What libraries are supported with the A3200, Ensemble and Soloist controllers? Library Support
	Is LabView supported with the A3200, Soloist and Ensemble? LabView support
	What Operating Systems are supported with the A3200, Ensemble and Soloist Controllers? Supported Operating Systems
	I have a question about air consumption for ABL1000: 0.5 SCFM - which standard conditions of air are used in this case?
	My U500 program receives an error when loading indicating "too many symbols". What does this mean? U500 "too many symbols" error
	What parameters do I need to setup to run an NMARK-SSAM? NMARK-SSAM Parameter Setup
	In the A3200 I am trying to open a parameter file in NPARAM. I get the error "Parameter section too long." What is wrong? Parameter Section Too Long error in NPARAM
	Is it possible with the Ensemble ASCII interface to be able to READ the state of a given output? ASCII DOUT Command

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Aerotech is a motion controller and motion control systems manufacturer.