We offer complete service and repair services for all of our products. Please contact our Global Technical Support center at firstname.lastname@example.org, or reach out to your sales contact and we will connect you with a local Global Technical Support engineer.
No product may be returned, whether in warranty or out of warranty, without ﬁrst obtaining approval from Aerotech. Contact your nearest Global Technical Support center. If prompted by your Aerotech sales representative, complete the Return Materials Authorization (RMA) form. If field service is required, complete the Field Service Quote Request form.
Field Service/Quote Request Form (.doc) (English)
After you send the RMA form to your nearest Global Technical Support center, you will receive an email containing your RMA number and a quote for repairs. Once you have received this RMA number, ship your product to the service location provided by your Aerotech Global Technical Support engineer.
Warranty Repairs: If upon Aerotech's examination a warranted defect exists, then the product(s) will be repaired at no charge and shipped, prepaid, back to the buyer.
Out-of-Warranty: If your product does not qualify for a warranty repair, the customer will be responsible for repair costs. If the customer does not wish to have Aerotech repair the product, the product will be shipped back at the cost to the customer.
Fixed-Fee Repairs: Products having ﬁxed-fee pricing will require a valid purchase order or credit card particulars before any service work can begin.
Rush Service: At times, the buyer may desire to expedite a repair. Regardless of warranty or out-of-warranty status, the buyer must issue a valid Purchase Order to cover the added rush service cost. Rush service is subject to Aerotech's approval.
We warrant our products to be free from harmful defects caused by faulty materials or poor workmanship for a minimum period of one year from date of shipment from Aerotech. Please review the complete warranty details before submitting your claim.
Product Warranty (.pdf) (English)