Bryan P. (National Sales Manager)
I am very impressed by your product, and application knowledge. Your ability to listen to a customer's problem, and troubleshoot over the phone is unequivocal. In less than 30 minutes (total time over a number of phone calls), you were able to identify and solve a number of complex set-up issues that were keeping us from completing our integration task. Your "can-do" attitude combined with you product knowledge is a great asset to your company (as well as to your customers).
While most companies claim to have excellent support, you have demonstrated that your company is truly "dedicated to the science of motion." Your support staff is well product trained and has excellent application experience as well. You have created a walking commercial for your company, as I will recommend Aerotech to all of my customers.
If you ever need a reference for a potential customer, please feel free to give me a call. I will tell them of my 11+ support from your company (on a scale of 10).
Thank you again for all of your help.
Scott B. (Product Coordinator)
Was extremely happy with Aerotech and stated that Aerotech’s Customer Service is “far superior” to other vendors with similar products. He said that his repairs have always been “on target”.
Scott stated that he was treated well by Customer Service and that they are “very respectful and very professional”. He said that phone support personnel are “very helpful”. Concerning repairs, Scott said that he was “absolutely satisfied” with the workmanship quality and that “the repaired units have been flawless, to date."
Jon E. J. (Electronics Technologist)
The customer stated that Customer Service is “great and responsive”. He said that “There is never a question that is not answered or an issue that is unresolved." He said that the treatment he receives from Aerotech is “always consistent” and that the Customer Service personnel are “very courteous." He gave this area a rating of “5." Phone support, he said, was “solid” and was rated a “4."
Lora S. (Indirect Buyer)
Lora praised the “excellent service and skill-sets” that Aerotech exemplifies as a supplier. She said that her experiences with Aerotech’s service exceed her expectations for the most part, rating this subject a “5." She added that Aerotech is “much better” than other vendors that sell similar products. She gave the highest marks for communication, customer treatment, reliability, and the workmanship of repairs.
Brett M. (President)
This Customer was very pleased with many areas of Customer Service. He rated Aerotech “5” in areas pertaining to communication, customer treatment, reliability of repair, and workmanship of repair.
Youli L. (Research Professor)
This Customer was very satisfied with the service Aerotech has provided. All the answers to the survey questions received either a “4” or a “5” rating. Youli rated communication regarding order status a “5" and stated that our treatment of him was “super”, and that our phone support was “very responsive. All received a “5”.
“Aerotech is better in responsiveness, easier to get specific help from, and very knowledgeable, compared to vendors such as Newport.“
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