Repair & Return

About Repair & Returns

We offer complete service and repair services for all of our products. Please contact our Global Technical Support center at support.aerotech.com, and Aerotech will respond to all repair/return requests within 24 hours.

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1. Contact Your Global Technical Support Center

No product may be returned, whether in warranty or out of warranty, without first obtaining authorization from Aerotech. Initiate a request with your nearest Global Technical Support center using the link below.

RMA Request for Return/Repairs

2. RMA Number & Pricing Guide

After you initiate a request, you will receive a response with direction within 24 hours during normal business days. Please complete your request carefully and include all relevant details so we can meet your expectations.

Pricing Structure

Warranty Repairs: If a warrantied defect exists, the product(s) will be repaired at no charge and shipped, prepaid, back to the buyer. Premium express type shipments are not covered under the warranty policy.

Out-of-Warranty: If the product does not qualify for a warranty repair, the customer will be responsible for repair costs. If the customer does not wish to have Aerotech repair the product, the product will be shipped back to the customer and the customer will be responsible for shipping costs.

Fixed-Fee Repairs: Products with fixed-fee pricing will require a valid purchase order or credit card details before any service work can begin.

Rush Service: If a customer would like to expedite a repair, rush service may be available, subject to Aerotech's approval. Regardless of warranty or out-of-warranty status, the buyer must issue a valid purchase order to cover the additonal rush service cost.

Product Warranty

We warrant our products to be free from harmful defects caused by faulty materials or poor workmanship for a minimum period of one year from date of shipment from Aerotech. Please review the complete warranty details before submitting your claim.

Product Warranty (.pdf) (English)